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Presentation of CALL MECall me, first center of contact in western Africa is the third subsidiary of the group CHAKA. It created in February, 2002 and is specialized in the externationalisation, the telemarketing and the advice. Call me, specialist of the management of the customer relation at distance assures:
- Reception of the customers (management of the standard) - Customer service -telemarketing, telephone selling(off shoring) - technical support (hot line) - and any offer of advice in management of the customer relation at distance For a management of the customer relation CALL ME proposes you a customization of the reception by automatic ascent of customer databases owing to the coupling with the data base ( CTI), a system of automatic dispensing of calls with management of line ( ACD), complete statistics, a dashboard and a follow-up of performance (tools CRM). Offers organized around the customer relation: - Welcome your customers, receive and direct the calls (management of the customer, manage the overflowing of calls during the peaks of activities. - Customer services: to answer demands of information, to manage the consumer service, to advise your customers, to educate their orders, to promote a commercial offer, to manage complaints. - Treatment of the complaints - Telemarketing / Telephone selling: make known your new products very fast, sell your products by telephone, plan produce you for your commercial, invite your customers and / or prospects in lounges, conferences, to make relaunchings of mailing, to target your commercial actions. |
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